Jacobs Well Accessibility Guide

We are committed to ensuring every guest can have a relaxing and enjoyable stay. We aim to welcome guests with the highest level of customer service and hospitality, regardless of their individual needs.

Download Jacobs Well Accessibility Guide

Parking

Visitor and cabin parking is uncovered with no overhead obstacles. There is a designated accessible parking bay in the visitors parking area in addition to the standard 2.5m parking bays. Level access from the visitor parking to the main entrance, amenities and the cabins is via the sealed Park roadways and access ramps.

Reception

Access to reception/kiosk is via a 1170mm wide timber ramp which is suitable for prams and wheelchairs. The reception entry is through a 1200mm wide glass, manual sliding door with a 10mm high lip. Flooring is tiled and the reception desk height is 1100mm. There is seating available outside the reception door, under cover.

Accessible Amenities

Park amenities are accessed via a 1170mm wide timber ramp with hand rail, or alternatively 3 stairs. Internal floors are tiles with a non-slip surface. Entrance signs and keypads are equipped with braille.

Regular Amenities

• Main door width : 800mm
• Toilet door width : 600mm
• Height of toilets : 400mm
• Shower door width : 600mm
• Bench height : 850mm
• Sink height : 950mm

Ambulant Toilets

• Toilet door width : 700mm
• Toilet height : 440mm
• Grab rails fitted

Accessible Amenities/Parents Room

• Main door width : 880mm
• Toilet height : 460mm. Toilet has back support and contrast coloured seat. Grab rails are fitted.
• Shower : 1160mm x 1180mm with shower curtain and 10mm high rounded raised floor recess.
• Fitted with an adjustable shower head and lever tap.
  Fold down bench seat and grab rails provided.
• Sink : 860mm high with lever tap
• Baby change bath and bench : 850mm high

2 Bedroom Cabin - Easy Access

Positioned in beautiful, natural surroundings, the 2 Bedroom Cabin offers enjoyable water views. The cabins does not meet current fully accessible standards, however it does have ease of access features including a ramp leading to the front door for easy wheelchair access, and an equipped bathroom.

Cabin Entry and Patio

• Entry ramp: 1033mm wide
• Cabin entry: 2 sliding glass doors each with a clear opening of 775mm and a threshold ramp
• Outdoor BBQ and sink height: 870mm

Living and Kitchen Area

• Open plan with ample turning space for wheelchairs and prams
• Kitchen bench height: 800mm
• Flooring: vinyl laminate

Bedrooms

• Main bedroom: 780mm door opening. Features a queen bed and fixed bedside tables.
• Second bedroom: 720mm door opening. Features a single bed and no bedside tables.

Bathrooms

• Door opening: 830mm
• Shower space: no recess and measures 1100mm x 1100mm
• Adjustable shower head, fold down bench and grab rails
• Sink height: 800mm

Please note that neither bedroom nor bathroom areas are wheelchair accessible.

Camp Kitchen

The Park’s camp kitchen is sheltered with open sides to invite in the surrounding views. The smaller front access is fully accessible by wheelchair, whilst the side access involves a 50mm high concrete step up from the grassed area. Bench, barbeque and sink height is 980mm. The sink is recessed 330mm from the front of the bench.

Service Animals

Registered service animals are welcome in all areas of the Park. There is an off leash exercise area adjacent to the Tourist Park. The Jacobs Well Vet Surgery is located approximately 300m away.

Staff / Assistance

Park staff are available 24/7 via the call button at Reception if the office is closed. All staff are trained in First Aid and the Jacobs Well Medical Practice is across the road from the Tourist Park. The Gold Coast University Hospital is a 25 minute drive from the Park.