At Gold Coast Tourist Parks we are committed to creating extraordinary holiday experiences for everyday people. We aim to welcome guests with the highest level of customer service and hospitality, regardless of their individual needs.
We are committed to ensuring everyone is able to enjoy their holiday and have the best knowledge to make an informed decision on their stay. In the spirit of inclusion and equal access, we are providing the following information that accurately describes the accessibility of the facilities provided at our Tourist Parks.
City of Gold Coast Mobility Maps
The City’s mobility maps are designed to provide accessibility information to assist residents and visitors to plan their stay and move around the city safely. Map information includes the location of accessible toilets, change facilities, accessible car parking spaces, pathway gradients, location of kerb ramps and key buildings and services. Transport information for light rail stations, bus stops and bus routes is also featured.
Printed and electronic mobility maps are now available for Broadbeach, Burleigh Heads, Surfers Paradise, Southport Central Business District (CBD) and Broadwater Parklands. Visit cityofgoldcoast.com.au/mobilitymaps for more information.
Parking
Visitor and cabin parking is uncovered with no overhead obstacles. Parking bays are 2.5m wide and although there are no designated accessible parking bays, arrangements can be made to accommodate a wheelchair accessible vehicle. Level access from the visitor parking to the main entrance, amenities and the cabins is via the sealed Park roadways and access ramps.
Reception
Access to reception/kiosk is via a 1170mm wide timber ramp which is suitable for prams and wheelchairs. The reception entry is through a 1200mm wide glass, manual sliding door with a 10mm high lip. Flooring is tiled and the reception desk height is 1100mm. There is seating available outside the reception door, under cover.
Camp Kitchen
The Park’s camp kitchen is sheltered with open sides to invite in the surrounding views. The smaller front access is fully accessible by wheelchair, whilst the side access involves a 50mm high concrete step up from the grassed area. Bench, barbeque and sink height is 980mm. The sink is recessed 330mm from the front of the bench.
Service Animals
Registered service animals are welcome in all areas of the Park. There is an off leash exercise area adjacent to the Tourist Park. The Jacobs Well Vet Surgery is located approximately 300m away.
Staff / Assistance
Park staff are available 24/7 via the call button at Reception if the office is closed. All staff are trained in First Aid and the Jacobs Well Medical Practice is across the road from the Tourist Park. The Gold Coast University Hospital is a 25 minute drive
