Park Rules

Booking Terms & Conditions

View our full Terms & Conditions here.

Conditions of entry

We request that everyone entering the Tourist Park abide by the Park Rules. Failure to do so may result in you being asked to leave and potentially jeopardise future stays at Gold Coast Tourist Parks.

Local Law No. 9.2 (Public Camping Areas) 2008

Gold Coast Tourist Parks operate and are governed under the City of Gold Coast Subordinate Local Law No. 9.2 (Public Camping Areas) 2008.

Operating hours

Please ask the Tourist Park team or refer to our contact page as operating hours vary.

Licensees and responsibilities

A licensee i.e. a registered site occupant (guest or resident), and members of their family or household and guests, agents and invitees (hereafter called the “licensee”) shall not use the site for any purpose that may be illegal or damaging to the reputation of the Licensor (City of Gold Coast and Tourist Park management) or agents or occupiers of other sites (other park guests), or which may interfere with the peaceful enjoyment of another site by its occupiers, or which may interfere with the general management of the Tourist Park.
The person whose name appears on the booking documentation is deemed to be the licensee and is responsible for the conduct of all members of their party and visitors.
Damage to property or personal injury - If you or one of your party or visitors damage Tourist Park or other guest property, buildings, services, or vehicles or if someone suffers an injury or death due to your actions you may be liable for any claim, suit, action, or demand resulting from this action or event.

Fees

All fees must be paid in advance.
A fee may apply for Day Visitors. Please contact reception for details. If you or your guest prefers not to pay the visitor fee, please make alternative meeting arrangements offsite. Day Visitors are not entitled to use the amenities/facilities (including pools, playgrounds etc.) without payment of the prescribed fee.

Vehicles

The speed limit in the park is 8km/h. This applies to all vehicles (including bikes and other rideable devices). Any breach of this rule will result in vehicle being denied access to the Tourist Park.
Pedestrians have right of way at all times.
Fees charged are for one vehicle per booking.
Additional vehicles, including boat and trailers and overnight visitor cars, shall only be admitted with the prior approval of the Tourist Park management, subject to suitable parking space availability and prepayment of the fee prescribed for additional vehicles.
For the consideration of other guests, please ensure your vehicle is parked in the allocated parking space or on your site so it doesn’t obstruct or is likely to obstruct the flow of traffic within the park.
Major caravan or vehicle repairs are not permitted in the park. Any requirement to undertake minor repairs or maintenance on the site must have the prior approval of the Tourist Park management.
Unregistered motor vehicles, caravans, boats, trailers etc. are not permitted in the park.
Vehicle washing is permitted (subject to applicable water restrictions) only in the designated area. Subject to specific approval by the Tourist Park management and prevailing ground and weather conditions, caravans and cars may be washed on site provided that heavy or corrosive solvents are not used and that there is no resultant deposit of road trash or petroleum products. Please ensure there is no impact to the Tourist Park or other guests.
Alternative Parking - There are limited visitor parking bays located at the park entrance, any requests for adding an extra vehicle to your booking may not be possible. You may need to consider alternative offsite parking options near the park.

Boom Gates

Entry and exit through the boom gates using the PIN system is restricted to the registered vehicle on the booking. When detected, use of the PIN for the entry/exit of unauthorised vehicles or vehicles caught tailgating will result in the withdrawal of this facility and additional charges may apply.
Guests and tenants should advise Tourist Park management of any requirement to admit medical, community services or trade vehicles on their behalf.

Bicycles, non-motorised scooters, and other rideable devices

The 8km/h speed limit applies and all road rules must be observed.
Riding is permitted during daylight hours ONLY.
Riding at night is NOT permitted.
A safety helmet must be always worn, as required by Queensland law.
Ride on the park roads only. Riding around amenities, facilities and pathways is not permitted. Please dismount when moving through these sections of the park. Remember: Pedestrians have right of way at all times.

Prohibited Items

The following items are prohibited in Gold Coast Tourist Parks:

E-scooters, e-bikes, and other electric rideable devices (i.e., skateboards, hoverboards)
Skateboards and Ripstiks
Drones
Generators
Power tools
Smokers, wood, or coal fired BBQ’s
Open or naked fires (exception Jacobs Well and South Stradbroke Island Campgrounds)
Pets (exception Jacobs Well and Kirra Beach)

Should a guest, members of guest’s family or household, or visitors be caught using any of these items, you will be asked to leave the park and potentially jeopardise any future stays at Gold Coast Tourist Parks.

Safety

Safety is our number one priority and the following rules are in place for the safety and comfort of all guests, including you and your family.

Electrical safety and supply

Please do not place anything on top or against the powerhead.
Pegs or anchor stakes can only be driven into the ground to a maximum depth of 400mm to avoid damage to underground electricity, water, and communication services.
Lithium-ion batteries – When charging devices powered by lithium-ion batteries, please do not leave them unattended at any time. Lithium-ion battery powered devices include but are not limited to mobile phones, laptops, power tools, vacuum cleaners, and children’s toys. For more safety information, please visit the QFES website.
Only 15-amp power cords with 15-amp terminals at each end shall be used to connect to the parks’ electrical supply outlets. Any supply lead used should be between 10 meters (minimum) and 15 meters (maximum) in length.
Electricity will only be supplied to tents and camper trailers without fixed inlet points where an approved earth leakage safety cut out device is connected to the main supply line.
Connection Guidelines to be noted by guests (as per AS/NZS 3001:2008 Electrical Installations - Transportable structures and vehicles including their site supplies).

Emergency

In an emergency, please immediately call 000 and then notify Tourist Park management.

Security

Out of sight, out of mind is a great starting point. Your safety and security are important. We recommend keeping all of your possessions and accommodation always safely secured. We recommend removing the front bike wheel and storing it in your vehicle or accommodation.

If you see anyone looking suspicious, please don’t approach them. Contact the park team immediately in person or via the afterhours mobile.

If you have experienced a theft, please notify the Queensland Police Service on Ph: 3055 6206 and Tourist Park management.

Evacuation procedures

In the unlikely event of an emergency, follow the directions of staff. If the park needs to be evacuated, make your way directly to the ‘Assembly Area’ marked on the Tourist Park map.

Sites

Please ensure the drawbar or front of the vehicle is facing the roadside of the site, thus ensuring easy departure from the park on check out or in the unlikely event of a park evacuation.

Safety note: Do not place anything on the powerheads.
All equipment must be contained within the area of the allocated camp site. Please don’t encroach other sites.
The site allocated to the licensee must be always kept clean and tidy in line with Tourist Park management standards.
No surplus equipment or property is to be left on the ground outside or under tents, caravans, annexes, or relocatable homes.
Temporary clothes lines are not permitted.
Sullage water and sewage shall be discharged into the sewer inlet points provided.
Waste pipes and drains shall not be used for any purpose other than those for which they were constructed and no sweepings or rubbish or other unsuitable substance shall be deposited therein. Any damage or blockage to such waste pipes or drains from misuse or negligence shall be the responsibility of the licensee whether the same is caused by their own actions or those members of the household, visitors, or guests.
Removal of or damaging trees and shrubs is prohibited.
The licensee shall not paint, affix, or display any signs, notices, posters, placards, banners or like matter to or on part of their dwelling or the site or fixtures on the site without the prior consent of the Tourist Park management.
On departure, the licensee shall remove all rubbish and surplus materials leaving the site clean and tidy.

Accommodation (cabins and lodges)

Please report any damage, breakages, and losses promptly to our park reception.
On departure, please leave the room in a clean and tidy state. Rubbish should be placed in the bins provided. All kitchen utensils, crockery etc. are to be washed, dried, and put away.
Additional cleaning charges and replacement costs may apply where furniture, equipment, and the overall state of the cabin on departure is not of a satisfactory condition.
Guests are responsible for the safekeeping of room keys. A replacement fee will apply for lost keys.

Using the amenities

Licensees and their guests are expected to exercise reasonable economies of time and materials when using the Park Amenities.
Water taps must not be left running into unplugged tubs or basins.
Showers must not be occupied for more than ten minutes per guest.
Day visitors are not entitled to use the amenities including showers without payment of the prescribed fee.
Laundry must be removed from the washing machines and clothes dryers as soon as possible after the cycle.
Children are not permitted to play in the amenities blocks.
Any faulty, broken, or missing equipment, leaking taps or cisterns, should be notified to the Tourist Park management as soon as possible.

Swimming pools

The swimming pool precinct is for park guests and park residents only. Any visitors (applicable day fees may apply) must be accompanied by a registered guest or park resident. For the safety and enjoyment of all guests, please listen to any directives from Tourist Park management and abide by the pool rules and condition of entry signage as displayed.

Hours of operation vary so please refer to the Tourist Park signage.
Pools will be closed at night.
Pool gates must remain closed at all times.
No jumping, climbing, or diving.
Children must be supervised at all times.
No alcohol or glassware.
No bikes or other ride-ons.
Inclement weather – During extreme weather events i.e., storms, the pool precinct will be closed until the weather has cleared.
Conditions of entry are also subject to City of Gold Coast Subordinate Local Law 7.2 (Public Swimming Pool complex) 2008.

Garbage/Waste Disposal

Please help us look after the environment by using the rubbish and recycling bins located throughout the park for your convenience.

All garbage must be placed in the dedicated receptacles (bins).
In the interests of hygiene and to minimise offensive odours, all domestic household rubbish must be wrapped or bagged before being placed in the collection bins.
Recyclable materials should be placed in the designated containers. Please note the signs that indicate the materials that are suitable for deposit in the recycling bins.
The Tourist Park garbage disposal facilities are not to be used for the dumping of disused furniture, white goods, machinery, car parts, building materials, large tree limbs and the like. Licensees are responsible for disposal of such items at authorised City of Gold Coast waste and recycling centres.
Littering is not acceptable behaviour in Gold Coast Tourist Parks.

Smoking and vaping

We ask all residents and guests to respect their fellow campers and ensure any smoking or vaping throughout the park does not impact others in anyway.

Please note smoking or vaping inside park buildings including but not limited to reception, kiosk, amenities, rec centre, camp kitchens, cabins, lodges, ensuites, and stores is prohibited. You can smoke on the balcony or courtyard of the holiday accommodation however an extra cleaning fee may be charged to your account should the room smell of smoke.

Faults or maintenance issues

Any faulty equipment, leaking taps, toilets etc. should be notified to the Tourist Park management immediately.

Noise

Undue noise is prohibited at all times. Between the hours of 9pm – 8am, we ask that all guests refrain from excessive noise within the park, or when leaving or entering the park that may impact fellow guests or residents.

No licensee may make or permit any objectionable noise in the park thereby interfering with the peaceful enjoyment of other occupiers, those having business with them or of any person lawfully using the common property.
All musical instruments, radios, sound recorders and amplifier television receivers and the like shall be controlled so that the sound arising from it is reasonable and does not cause annoyance to other occupiers.
Licensees shall not conduct social gatherings on their site or elsewhere in the park, which gives rise to any noise that interferes with the peace and quiet of any other occupier at any time of the day or night.
Quietness shall be observed when a licensee or his/her guest are entering or leaving the Park after 9pm or before 8am.
Respect to others - Anyone impacting the peaceful enjoyment of other guests and neighbouring residents, may be asked to leave the Tourist Park.

Visitors

All visitors, friends, family, contractors, or service providers entering the Tourist Park must sign in at reception. Our priority is the comfort, safety, and enjoyment of our park guests and residents. To avoid excessive overcrowding of the amenities and facilities a visitor fee may apply. Please contact the park reception for details.

If you/your guest prefers not to pay the visitor fee, please make alternative meeting arrangements offsite. Day visitors are not entitled to use the amenities/facilities (including pools, playgrounds etc.) without payment of the prescribed fee.

General

Guests and tenants shall not waste water and shall ensure that all taps in their dwelling or on their site are promptly turned off after use. Please notify the Tourist Park management of faulty taps.
Hawking of goods or services and religious or political canvassing is not permitted in the park.
Legitimate charity collections and sale of registered raffle and art union tickets in the park must have prior approval of the Tourist Park management.
All guests, tenants, their visitors, and invitees shall observe the terms of any notice displayed by the Tourist Park management, City of Gold Coast, or any statutory authority affecting operations and activities in the park.
Filleting and cleaning fish is prohibited within the Tourist Park unless there is a dedicated filleting bench. Please ensure all fish and other seafood is correctly wrapped prior to placing in the garbage.
Deliveries for online shopping and/or grocery orders - Please ensure the package is clearly marked with your name, mobile number, and site number. Delivery couriers are unable to enter the park, so deliveries will be held at the Tourist Park reception for your collection during park reception hours.

Children

The Tourist Park and its facilities are provided for the enjoyment of all guests. The supervision of your child/children (17 years and under) is important for both their safety and to ensure they do not disturb other guests. Children 12 years and under must be accompanied by a parent or guardian when visiting the following:

Showers, toilets, and laundry areas
Playgrounds and swimming pools

Please refer to Tourist Park signage for age entry requirements.

Campfires

Open fires are only permitted at Jacobs Well Tourist Park and the South Stradbroke Island campgrounds of Tipplers, North and South Currigee. The fire must be contained in a suitable receptacle approved by Tourist Park management.

Fires are not permitted during major weather events like storms, excessive winds or where a total fire ban is in place. Please follow directive from the Tourist Park management and local authorities.

Note: The use of campfires is not permitted at any other Gold Coast Tourist Park.

Native Wildlife

Native wildlife live naturally within or near our Tourist Parks. To help protect our natural environment and maintain the quality of your stay, please refrain from feeding the wildlife and ensure that food waste scraps are taken to receptacles provided or stored within your site or cabin.

Pet friendly parks

If you are holidaying with your dog, the following Tourist Parks are designated dog friendly:

Please ensure you read and adhere to the Pet Friendly Guidelines.

Note: All other Gold Coast Tourist Parks do not cater or have suitable facilities to accommodate pets.

Assistance animals

If an assistance animal accompanies you, please notify Tourist Park management at the time of booking. The appropriate assistance animal certification and documentation must be presented as proof that your animal qualifies as an assistance animal.

Dogs must be up to date on all vaccinations. Proof of vaccinations/certificates are required prior to arrival.
As per government legislation, guests accompanied by a certified assistance animal must comply with the identification procedure. This includes having the approved identity card available for inspection and ensuring the animal is wearing an identifying coat or similar.
Refer to the Guide, Hearing and Assistance Dogs Act 2009, Part 1, Division 3-12.
If you are unable to produce acceptable evidence, your assistance animal may not be considered an assistance animal and will be subject to the Pet Friendly Guidelines.
Your assistance animal must always remain under your control (or the control of someone else on your behalf and it must respond to all commands.
Assistance animals are allowed to enter swimming pools, playground enclosures etc. However, these animals are not allowed to enter the water or be on equipment.
You will be responsible for any damage to property caused by your assistance animal that is beyond fair wear and tear.
We may refuse entry to your assistance animal if we reasonably suspect that it has an infectious disease and it is reasonably necessary to exclude them to protect public health or the health of other animals.

Permanent residences (tenants)

Subject to available supply cable capacity, relocatable homes should be hard wired to the supply. This work must be undertaken by a licensed electrician and a certificate of compliance must be provided to Tourist Park management.
Tree and shrub pruning may be permitted where the prior approval of the Tourist Park management has been obtained. Where a licensee considers a tree or trees to represent a safety hazard, they may request the Tourist Park management to have the City of Gold Coast arborist assess the situation for appropriate remedial action.
Any plants/trees placed and grown in the park ground become fixtures of the park and must be left in order when the site is vacated.
Exterior potted plants are permitted on any site subject to the Tourist Park management approval.
In-ground planting of garden annual varieties requires the prior approval of the Tourist Park management.
No pets allowed.
The use of lawn mowers and other motorised garden equipment and noisy power tools is not permitted between the hours of 6pm and 8am.
Garden refuse must not be placed in any of the garbage bins. With prior approval of the Tourist Park management, suitable pruning, grass cuttings, surplus soil and the like are to be placed in the areas designated for mulching and composting. Any material considered unsuitable must be disposed of as per the garbage/waste disposal as outlined above.
Any buildings, structures, alterations, or additions to the dwelling must be approved by the City of Gold Coast building unit. Application must be lodged in accordance with park procedures.
The licensee shall maintain all buildings and structures on their allocated site, in good repair, safe condition and to a standard of appearance acceptable to the Tourist Park management.
The use of unattended garden hoses, sprinklers and sprinkler systems is not permitted.
Mail delivered to the Tourist Park reception will be sorted and placed in dedicated boxes and will be available for collection during office hours.

Updated March 2024